diff --git a/app/models/User.coffee b/app/models/User.coffee
index 30a5a11c8..fcc38e448 100644
--- a/app/models/User.coffee
+++ b/app/models/User.coffee
@@ -19,10 +19,10 @@ module.exports = class User extends CocoModel
   displayName: -> @get('name', true)
   broadName: ->
     return '(deleted)' if @get('deleted')
-    name = @get('name')
-    return name if name
     name = _.filter([@get('firstName'), @get('lastName')]).join(' ')
     return name if name
+    name = @get('name')
+    return name if name
     [emailName, emailDomain] = @get('email')?.split('@') or []
     return emailName if emailName
     return 'Anonymous'
diff --git a/server/models/User.coffee b/server/models/User.coffee
index 8d9219777..c26edbafa 100644
--- a/server/models/User.coffee
+++ b/server/models/User.coffee
@@ -44,10 +44,10 @@ UserSchema.post('init', ->
 
 UserSchema.methods.broadName = ->
   return '(deleted)' if @get('deleted')
-  name = @get('name')
-  return name if name
   name = _.filter([@get('firstName'), @get('lastName')]).join(' ')
   return name if name
+  name = @get('name')
+  return name if name
   [emailName, emailDomain] = @get('email').split('@')
   return emailName if emailName
   return 'Anonymous'
diff --git a/server/routes/contact.coffee b/server/routes/contact.coffee
index 8cbf51dbe..5a2090585 100644
--- a/server/routes/contact.coffee
+++ b/server/routes/contact.coffee
@@ -14,7 +14,7 @@ module.exports.setup = (app) ->
     # log.info "Sending mail from #{req.body.email} saying #{req.body.message}"
     fromAddress = req.body.sender or req.body.email or req.user.get('email')
     createMailContent req, fromAddress, (subject, content) ->
-      if req.body.licensesNeeded or req.user.isTeacher()
+      if (req.body.licensesNeeded or req.user.isTeacher()) and subject.indexOf('Level Load Error:') < 0
         closeIO.getSalesContactEmail fromAddress, (err, salesContactEmail, userID, leadID) ->
           return log.error("Error getting sales contact for #{fromAddress}: #{err.message or err}") if err
           closeIO.sendMail fromAddress, subject, content, salesContactEmail, leadID, (err) ->